Mar 17, 2020
Given the unprecedented Covid-19 (Coronavirus) situation, we wanted to take the time to update you on the actions taken to keep Choice Mortgage Solutions safe for both our clients and employees.
The safety of our teams and clients remains our number one priority and we are continuing to closely follow the advice of Public Health England and the UK Government and have introduced several changes due to the Coronavirus outbreak to our working practice.
- With immediate effect all clients can be offered a meeting using video conferencing or alternatively we can provide mortgage advice via email/telephone calls.
- Our Head Office on The Avenue will be remain open at this time with minimum staff levels. The majority of our staff will now be working remotely from home. We are fortunate in that the majority of the work that we carry out on a day to day basis can be conducted remotely and we do not anticipate business interruption during the remainder of the outbreak.
- All mortgage business can be processed utilising our secure portal to upload documents etc, which means minimal face to face interaction.
- All telephone calls and enquiries will be handled as normal, all members of staff have access to telephone lines so please do contact your adviser or their team in the normal manner.
Where the situation changes, we will email our clients and update our social media channels accordingly, in the meantime if you have any queries please do not hesitate to contact us.